Support FAQ
If you make changes to settings within either the CAT software or litigation-support software, it is sometimes necessary to close the software down and restart it. It is sometimes helpful to also then unplug both the StenoCast transmitter and Ez Receiver(s) and plug them back in again prior to restarting the software.
How do I find out what COM port number was assigned to the StenoCast transmitter or receiver by my computer or my clients’ computers?
In the process of loading the StenoCast driver, you will be prompted to plug in your StenoCast product, either the transmitter or the Ez Receiver. Once you do so, the COM port number will display on each respective computer screen. If you do not see the display, or if you forget the COM port number, go to your Device Manager. Look under Ports, and you see the StenoCast product listed, together with the corresponding COM port number assigned to your StenoCast product.
How do I load the driver from the CD?
Insert the StenoCast CD into your computer. You will be prompted to either install the StenoCast driver or download the Manual. Select “Install.” It is an auto-run CD, so the driver will begin to install as soon as the CD door is closed. You may also copy the driver onto a flash or thumb drive. Once you do so, insert the flash/thumb drive into your (or your clients’) computer, and simply double click on the StenoCast driver icon on the flash or thumb drive.
How do I load the driver from the Internet?
Go to Stenocast.com > Support > driver/manual > find your StenoCast product from the picture list in the left column > click the corresponding link in right column > choose “Save” and place on your desktop. Double click on the driver icon and run the driver from your desktop.
My client computer gets “wireless connection successful,” but doesn’t get the feed?
The “wireless connection successful” message is a test signal generated by the StenoCast transmitter. This message tells you the StenoCast transmitter is connected to the receiver which is plugged into the client computer(s) receiving this message. It does not mean the reporter software is configured correctly or that the reporter’s computer is functioning properly, as the signal is generated by the transmitter. If the test signal is received by the reporter’s client(s), this provides this information to the reporter:
1) The StenoCast transmitter and receiver(s) are working properly; and
2) The client(s)’ computers are working properly.
If the reporter then writes on their steno machine and the realtime does not display on the client(s)’ computers, the reporter then knows that the issue is probably an incorrect COM port, baud rate or protocol setting on the reporter’s computer.
Should I plug in the StenoCast equipment into the computers first, or should I start up the computer and the CAT or litigation-support software first and then plug in the StenoCast equipment?
Always plug in the StenoCast equipment first, then turn on the computers and start the software
I have installed the StenoCast Driver on my client’s computer, but thier software will not allow me select a COM port that is two digits or more.
Some older litigation software will not let client computers receive realtime on COM ports higher than single-digit numbers. Some very old software restricts numbers between 1 and 4.. Download the Ez Send/RED User Manual to see instructions for changing COM port numbers in Device Manager.
On the reporter computer, which COM port number do I use for CaseView and which one for Bridge?
If you have the StenoCast RED or Ez Send, two COM port numbers will appear in your Device Manager under Ports. The smaller COM port number is for the Caseview protocol, and the larger COM port number is for the Bridge protocol.
Why am I experiencing a problem when my client has a blue Ez Receiver and is using Bridge litigation software, with the baud rate set at 2400 and the protocol set to “Bridge”?
Regardless of which litigation software you use, even if your client is using Bridge, the blue receivers must be set to the Caseview protocol at a baud rate of 2400.
The reporter is using Eclipse CAT software and the client is using Bridge, and the reporter is using either the RED or Ez Send transmitter, but the realtime transcript is not refreshing.
Refreshing is a function of your CAT software, not the StenoCast Ez Send or RED. The Ez Send and RED (Refresh Enabled Device) allows refreshed transcripts to be sent to a client computer.
My computer lists COM port numbers 17 & 18 for my StenoCast transmitter. Which COM port number do I use on the client computer?
Each computer (yours and your clients’) assigns its own COM port number. The numbers in this example are for the reporter computer only. Go to the Device Manager in the client computer and look under Ports for the COM port number assigned to their Ez Receiver by their computer.